First, the customer service and communication were excellent, quick, and extremely helpful. Second, the Bible book mark is very high quality and was a thoughtful gift for an extremely sad occasion when flowers would have been too “automatic.” Also, the size is thin in width and thickness so will be perfect to use as a meaningful bookmark that is not bulky. The only reason I gave 4 stars for shipping was because the book mark is in a perfectly sized black gift box - but the envelope it shipped in was flimsy. Fortunately I was able to “crimp” the edging of the gift box, so the box still worked out. I will definitely purchase this again - and have total confidence in this company. Thank you to the owners for a special transaction and product!